Tuesday, January 12, 2010

New Tips, for the New Year!

It probably won’t come as a shock to you that Ulla Popken is always looking for ways to make our product, customer service, you name it, better! We are taking all your wonderful comments and suggestions from 2009 into careful thought and consideration. We would also like to hear what you think we can improve on for the New Year! Help us make 2010 your best year with Ulla!

We want to know: The Good, Bad, and the Ugly!


Anonymous said...

Have you considered allowing comments and ratings on individual items? I find it really helpful when women can leave comments ESPECIALLY about the fit, if the fabric is sheer etc. I am more likely to buy and not return if I had feedback to go on. Love your clothes!

Janet said...

I am new to your store but have a couple of things for you to think about:
1. Im getting too many emails. I neither need or want one every day or so. You WILL wear out your welcome.
2. Give me a spot to immediately see what is new since the last update..item, discounts etc.
I shop on the net to save time not waste it looking at things I've looked at several times before.
Don't get disinvited from my inbox.

Hollie said...

Dear Anonymous & Janet,

Thank you for your comments! We will be making some much needed website improvements that will make the overall customer experience better online!

Our new and improved website will be up an running in June of 2010!
We have a feeling you will love the new site!

Again, thank you for the comments!

Anonymous said...

all clothing should be offered up to the highest sizes. a real must!

Anonymous said...

Just received my order of three items - one WAY too big, one WAY too small the last just right! ! ! (all the same size) WHY ? ? ?
Now I'm charged for the return! You've got to be kidding. Unsatisfied customer.

Hollie said...

Dear Anonymous,

I am sorry to hear that some items received in your previous order were not sized correctly. If you would please provide us with an item number we would be more than happy to further investigate this issue through Quality Control.

Additionally we would never expect a customer to pay to return merchandise that is not up to the Ulla Popken quality standard.

Please feel free to contact our customer service representatives at 800-245-8552 and we will be more than happy to make the appropriate notation in your account.

Again, I am very sorry to hear about your most recent order. We will investigate into this matter once we are provided with an item number. Thank you for your help.